General Return Policy
No exchanges or returns will be issued without a receipt. All purchases made with any missing customer information are final and will not be covered under warranty.
All accessories may be returned within 14 days and must include all parts with original packaging. All screen protectors and liquid glass are final sale.
Refunds for cash or check payments will be issued as a check from our corporate office within 14 business days of the return.
All phones purchased on a 2-year device payment agreement have a return or exchange policy of 14 days including the day of the sale. No merchandise will be accepted for an exchange or return outside of the 14 day period. All original packaging and components must be accompanied by the device for thereturn or exchange to be honored. Any merchandise missing the original Universal Product Code (UPC) will be charged the amount of the current mail in rebate offer. Any defective merchandise will be warrantied subject to manufacturer’s guidelines. A restocking fee of $75 applies for smartphones, iPhones, $150 for smartwatches and $35 for any basic phone, tablet, or Mifi Hotspot upon being returned or exchanged. Any devices exchanged or returned that is not in like-new condition may have an additional restocking fee up to the full retail price of the device. All restocking fees are determined by the level of damage on the exchange orreturned device. Any missing components from the device returned will result in a $25 charge per item missing. Any device that is Google locked or locked by iCloud will not be eligible for return or exchange until device lock is removed. $40 activation fees apply to new and upgraded devices.
Used Devices/Outright Purchases
Outright purchased and used devices are not eligible for a refund and are final sale. Defective merchandise may be warrantied subject to retailer’s guidelines.
All inner ear products include a 1 year manufacturer warranty but are not eligible for returns or exchanges and are final sale.
There are no returns on any form of screen protection.